Leadership at Serviam

Serviam’s principal team is unique in their depth of business technology expertise. They combine their leadership experience at the highest executive levels of telecom with a team of top-tier industry talent to offer clients the best possible guidance and support.

You Deserve Better Telecom Service

In 2011, Serviam’s founders all served as VP’s of one of the largest telecom carriers in the world. They watched as new technology like cloud computing caught business owners in a tangled web of questions.

 

  • How could they help their teams collaborate while keeping their data secure?

  • How could they reach the right people within vendor bureaucracies to resolve problems quickly?

  • How could they negotiate fair contracts and manage costs?

 

Meanwhile, there was an ever-widening service gap between the resources vendors were offering to answer those questions and the urgent needs of business technology clients.

 

Recognizing the need, Serviam’s founders left their enterprise-level roles to build a team that could help businesses reduces expenses, negotiate better contract terms, upgrade their technology, and hold vendors accountable to their promises.

  • Serviam’s clients reduce their telecom and IT expenses by an average of 30%.

 

  • We provide vendor management services for multiple Fortune 1000 companies as well as 3 of the 10 largest privately-owned firms in the country.

  • And we maintain a 95% client retention rate by earning trust, forging long-term partnerships, and investing deeply in your success.

Serviam's leadership founded the company

“Here are three guys who left the comfort of corporate jobs to start a company and provide a service that’s more attentive than others. After signing a three-year agreement they’re still ‘Hey, how are you doing? Let’s go get drinks. Let’s go golfing. Are you happy with the service?’ That personal touch is incredibly important.”

- CFO of International Hospitality Group

Meet Your Guides

It's both the depth of experience and the rare combination of skills that makes Serviam's principal team the most uniquely qualified guides in the industry.

Click below to learn more about each of them.

serviam, business internet, telecom, business phone, MPLS, VoIP, Hybrid Cloud, SD-WAN, SIP Trunk
Mike Lipic Co-Founder of Serviam Telecom and IT Vendor Management for Business Internet and Business Phone Services
Mike Gieger Negotiations Expert Serviam Telecom and IT Vendor Management for Business Internet and Business Phone Services
Jeff Waters Principal at Serviam Telecom and IT Vendor Management

Sales

Jeff Waters
Principal and
Technology Solutions Expert

Contracts

Mike Gieger
Co-Founder and
Negotiations Expert

Finance

Mike Lipic
Co-Founder and
Finance Expert

Support Teams at Serviam

Your business deserves both guidance to the right solutions and the service it takes to make sure they succeed. Serviam is Latin for "I Will Serve," and our entire business model was built to establish long-term partnerships and offer the most comprehensive support services possible for our clients.

Solutions Team

Find guidance to the right vendors and services for your business goals. This team identifies, evaluates, and provides recommendations that offer the best combination of quality and cost. 

Account Management Team

Your team will have one simple point of contact for managing your telecom and It vendor relationships. You'll have support for escalations, billing and pricing inquiries, and much more.

Project Management Team

Your new orders are tracked and monitored to ensure delivery in the shortest time possible. We also provide project management services for multi-site projects, RFP’s, and UCaaS/CCaaS implementations.

Financial Analysis Team

Telecom bills are notorious for their complexity. This team aggregates your invoices to validate the savings you negotiated and identify further opportunities for reducing costs.

Cloud/Data

Hybrid IT

Managed Cloud

Security and Firewall

Colocation Hosting

UCaaS and CCaaS

Contact Center Services

Disaster Recovery

And More...

Internet

Fiber Internet

Metro Optical Ethernet

Ethernet Local Access

Dedicated Internet Access

MPLS Networks

DSL and Cable Internet

Wi-Fi

And More...

Voice

Hosted/Managed VoIP 

SIP Trunk

Analog Phone

Integrated Access

Wireless

Audio/Web Conferencing

Call Centers

And More...

Services

Telecom Expense Mgmt

PCI Compliance

ISP Management

Staff Augmentation

Implementation Mgmt

On-Site Support

Trouble Ticket Escalation

And More...