Telecom and IT Vendor Management
Conquer the Challenges of Business Technology
Find the answers you’ve been looking for. We partner with your business
to make sure you get the best possible service and solutions from your vendors.
Negotiate More Favorable Contracts
Reduce Expenses By
30% or More
The telecom industry expects you to find your own way
through a complex landscape of vendors, options, and risks.
We guide you through those risks
to the right voice, data, and cloud solutions for your business.
Then, we serve as your partner,
managing your vendors so you can focus on the trail ahead.
“We love Serviam. They are absolutely fantastic advocates of ours. I’m not sure we could do what we’re doing without them.”
- CFO of Financial Services Firm
It doesn't have to be so hard to find the guidance and service you deserve.
Too many businesses feel overcharged and underserved by their telecom and IT vendors.
Make the Most of Your
We partner with your team to manage your telecom and IT vendors and make sure you get the value you deserve.
“They can very quickly get to the footprint, order, and magnitude of what you’re dealing with. I was saving money and had a better partner in place.”
- Dir of IT, Residential Services Company
We know how important it is to have support you can rely on.
You deserve better telecom service. That's why Serviam's founders left their VP-level, Fortune 500 Telecom roles and built a new service model for business technology clients.
We partner with your team to help reduce telecom and IT expenses, negotiate better contract terms, and upgrade your technology.
Serviam’s clients reduce their telecom and IT expenses by an average of 30%.
Then, we continue to provide expert guidance and support while holding vendors accountable to their promises.
We provide vendor management services for multiple Fortune 1000 companies as well as 3 of the 10 largest privately-owned firms in the country.
What does it cost?
Most often, we are able to offer you our guidance and ongoing service at no cost. In other arrangements, we are able to offer to provide service at a substantial savings over using your own internal resources.
What can we help you with?
We help clients with almost anything related to telecom and IT. Below are the most common technologies we work with and services we perform.
Security and Firewall
UCaaS and CCaaS
Contact Center Services
Metro Optical Ethernet
Ethernet Local Access
Dedicated Internet Access
DSL and Cable Internet
Telecom Expense Mgmt
Trouble Ticket Escalation
Here's How Serviam
Partners With You
We start by tackling the problems you’re aware of and review your contracts, bills, and infrastructure to find the ones that are hiding.
Our team builds a strategy to resolve those problems by negotiating improvements to your pricing, contract terms, and technical infrastructure.
Over time, our Support Team becomes an extension of your IT Department, providing ongoing Lifecycle Management for your vendors.
As we work to earn your trust,
We will always provide vendor-neutral guidance that serves your best interests.
Take the First Step.
We understand that your Telecom and IT infrastructure is critical. If tackling your whole mountain of vendors and contracts seems daunting, start a conversation with us about one challenge you’re facing.
Download a Case Study
Learn how we forged a long-term relationship with this Residential Services Company that reduced the annual commitment with their key vendor by $840K.
“Serviam is unique. I have more trust in them, and I feel they are truly looking out for us. If I have a problem, they just take care of it. If there’s a big problem, they have the relationships to contact who can actually get things done.”
- Director of IT, Financial Services Firm
Why does my
a guide for
We hear it all the time: "I already have an IT team. It's their job to manage our telecom vendors."
The problem is, telecom continues to add complexity and risk to a highly specialized landscape within IT, and we've seen vendors stall, frustrate, and overcharge the most competent of IT professionals.
Complexity infiltrates every corner of the business phone and internet landscape. Telecom and IT infrastructure can end up distributed across multiple vendors, and each vendor has a complex, difficult-to-navigate hierarchy that makes it difficult to resolve problems, often leading to lost time and revenue.
Meanwhile, business telecom solutions bear a good deal of legal, financial, and operational risks. Telecom contracts bear financial risks within the unique language they speak. Security and liability risks abound in the complexity of cloud-based computing and web-based financial transactions.
The core problem compounding all of this is a service gap in the industry. There is a distinct lack of vendor-neutral resources for guiding businesses through the complexity and risk. Serviam was formed when executives at the highest levels of Fortune 500 telecom decided that a better service solution was desperately needed.
Business owners and executives have been left to believe they only have two options: to approach vendors directly or to work with an agent or broker to find a better, initial deal. However, vendors have drastically cut their support resources, and agents and brokers disappear after the contract is signed. Neither option tackles the complexity of managing multiple vendors or provides an overall strategy in the first place.
Serviam has created a unique, new pathway. We guide you through complexity and risk to the right voice, data, and cloud solutions for your business, and we partner with you to manage your telecom and IT vendors. Nowhere else will you find the advantages we offer combined in one place, sitting on the client's side of the table.