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Solving Technology Challenges with Relentless, Dedicated Service.
Serviam's Technology Vendor Management service climbs every mountain it takes to find the best solution, negotiate the deal, support its implementation, and manage the ongoing vendor relationship.
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“Serviam can very quickly get to the footprint, order, and magnitude of what you’re dealing with. I was saving money and had a better partner in place.”
- Dir of IT, Residential Services Company
Your business shouldn't have to solve its technology problems alone.
The complexity of businesss technology keeps growing while vendor support resources keep shrinking.
When unexpected challenges occur, the burden of filling this gap falls back on your team with overwhelming resources and leaving you without the expert guidance your business deserves.
Serviam fills the
vendor support gap.
Partner with a team who knows how vendors think and how to get results. Serviam's Technology Vendor Management service bridges the gap between your goals and their bureaucracy by providing:
THE RIGHT TEAM
We recruit top talent from within the vendor environment to support you with their insight and industry connections.
A PROVEN PROCESS
Solve complex business technology challenges with a Lifecycle Management model backed by 12 years of success.
THE RIGHT TOOLS
Access our strategic roadmaps, contractual playbook, and our proprietary vendor management software portal.
Find a complete solution for resolving complex technology challenges.
Serviam's proven Lifecycle Management process for Technology Vendor Management is designed to:
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Clarify your goals and current environment.
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Guide you to the right vendors and solutions.
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Reduce your expenses.
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Negotiate your contracts.
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Project manage implementations.
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Provide ongoing support for billing validation, contract governance, and escalation of support issues.
In most cases, these services are provided with no out-of-pocket expenses for your company. Ask us how.
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"Thank goodness we had Serviam to advocate on our behalf. They're able to get to people and levels of influence within our provider that we never would be able to."
- CFO of Financial Services Firm
We know how much work has been pushed back in your direction.
Serviam means "I will serve" in Latin. We were founded in 2011 by three telecom executives who saw the growing support gap in business technology and believed it had to be addressed.
They recruited top talent from within the vendor environment and built the Lifecycle Management process and tools needed to deliver an unparalleled level of service to businesses nationwide.
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Our clients reduce their telecom and IT expenses by an average of 20-30%.
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Serviam currently serves 3 of the largest privately-owned firms in the country as well as multiple Fortune 1000 companies.
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Serviam has a 97% client retention rate, and many have been with us since the inception of our company more than 12 years ago.
“Serviam is unique. I have more trust in them, and I feel they are truly looking out for us. If I have a problem, they just take care of it. If there’s a big problem, they have the relationships to contact who can actually get things done.”
- Director of IT, Financial Services Firm
Here's how we prove our value and earn your trust.
Guidance
We listen and assess your technology challenge. Then, we build a strategic roadmap for meeting your goals.
Service
Serviam negotiates maximum savings and contractual flexibility. Then, we project manage the implementation of new services.
Partnership
We provide ongoing support to make sure vendors fulfill their promises. Then, we start solving your next challenge. Serviam builds trusted, long-term partnerships with clients.
“We love Serviam. They are absolutely fantastic advocates of ours. I’m not sure we could do what we’re doing without them.”
- CFO of Financial Services Firm