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How Vendor Management Supports   Mobility and IoT

Mobile Technology | The Internet of Things

The term mobility in business technology now covers far more ground than cell phone use, and it applies to mission-critical business concerns like:

 

  • Remote access for workers across a variety of devices.

  • Mobile device security

  • And the ever-expanding impact of the Internet of Things

 

With such a broad and varied scope, it can be a challenge to determine how to find the best solutions that will work together.

 

And at the same time, it’s equally challenging to make sure these solutions won’t break the bank with unexpected charges.

 

Of all areas of Telecom and IT, mobility has emerged as one of the most complex and dynamic puzzles to be solved.

Serviam's Lifecycle Management process provides the guidance and service needed to solve the mobility puzzle and deploy the right solutions.

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Business Imperatives
for Mobility and IoT

One of the biggest challenges with Mobility is gaining true visibility into what devices are being used and tracking inventory.

 

For example, tracking mobile device usage is its own challenge. There are complex questions to be answered.

 

  • Are the assets owned by the company, or do you allow employees to use their own device?

  • What are your policies around the personal usage of devices? 

  • How do you provide support when things don’t work?

  • How do you ensure your critical data is secured across all devices? 

 

This is just the tip of the iceberg when you begin to consider the various vendor relationships and contracts involved.

 

And this is only one aspect of mobility, before the complexity of remotely managed facilities or IoT initiatives enter the picture.

 

Serviam’s Telecom and IT experts focus on mapping your mobile environment first so you can have a clear picture of what you have.

 

Mobility means something different to every business, and with a clear inventory in hand, you can define where you are now and where you need to go next.

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Solution Development
for Mobility and IoT

One of the biggest challenges in designing mobility solutions is tracking the rapid changes in the industry. We find many of our clients aren’t fully aware of how much is possible.

 

  • For example, the advent of wireless aggregators, sometimes called MVNO’s (Mobile Virtual Network Operators), are creating new capabilities to negotiate costs. They align with the needs of your business instead of forcing your business into one-size-fits-all plans with restrictive usage caps. 

 

  • Additionally, the advent of 5G is creating new opportunities to incorporate wireless into core corporate strategies for connectivity. 5G capabilities and the deployment of security devices which minimize the risk of using public Wi-Fi are making it easier to enable “work from anywhere” applications. 

 

In light of the pandemic, every company is looking to find maximum flexibility for its workforce to be able to adapt and remain productive. At the same time, many companies are looking to the Internet of Things to power key innovations in how they serve customers and clients.

 

Understanding what’s truly possible with mobile technology unlocks the winning strategy for meeting these challenges.

 

During the Solution Development phase, Serviam helps you:

 

  1. Inventory your current business applications

  2. Understand what’s needed to support your future business goals.

  3. Evaluate the tools and plans which provide the best fit for your needs.

  4. Create the roadmap of how these needs can be met without having vendor sprawl and wasted capacity.

 

Streamlining and simplifying your environment wherever possible is also invaluable. Part of that simplification comes from reigning in the number of vendors involved. We also maintain relationships with services who can streamline the support and management of the exponential number of devices needed to power your mobile environment.

 

With a bit of guidance into what’s possible not only in terms of technology, but also in terms of pricing and contracts, you have the opportunity to implement future-forward, flexible solutions which will maintain your competitive edge.

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Deal Negotiation
for Mobility and IoT

It’s easy to find oneself in an environment with numerous providers, each of them providing a niche function in your corporate mobility strategy.

 

This dilutes your leverage, and it becomes increasingly difficult to negotiate contractual flexibility.

 

Flexibility is the key to managing the complex, constantly-evolving mobile landscape. Ensuring contractual abilities like adding/deleting users or adjusting data minimums is critical.

 

As part of your Strategic Roadmap, Serviam helps you streamline your environment with vendors who can meet multiple requirements while providing flexible contract terms.

 

After leading you through initial, detailed negotiations, we provide a governance process for managing your contracts so that leverage is retained and contracts remain flexible.

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Solution Deployment
for Mobility and IoT

The broad scope of mobile technology creates formidable challenges in managing devices, licensing, and all of the other elements that become part of a mobility strategy. 

 

Once negotiations are complete, Serviam provides project management support for new technology implementations.

At the same time, we also work with partner organizations who have the ability to:

 

  • Manage mobile devices from an inventory perspective

  • Streamline the backend of the process to manage support, device replacement, and software updates.

 

Whatever it takes to ensure you have a smooth transition to your new environment, Serviam and its partners will serve and relieve your internal term of the burden. It’s the combination of both strategic guidance and committed support which builds trusted, long-term relationships with our clients.

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Ongoing Support
for Mobility and IoT

With such a complex environment at hand, there are going to be issues with your vendors like billing problems or service issues. Serviam’s support teams are always in place to handle these kinds of standard issues in your vendor relationships.

 

However, there is a unique challenge in mobility. Change is a constant in mobile technology, and mobility is a never-ending effort to manage and maintain an environment.

 

Knowing this causes concern whether the support you need down the road will be there. This is why Serviam proves our value by investing in the resources and partnerships needed to provide support and management as your environment changes. 

 

Whether you have new applications being deployed, new security requirements, or even all-new devices, we leverage our partnerships to ensure your needs are met.

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What can we help you with?

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