Uniquely Valuable

What if you could know you've done the right thing? 


This is the question that's haunted all of our clients who were previously left to fend for themselves with telecom vendors. The complex questions involved in procuring business internet and business phone services require decision makers to try and master an industry beyond their expertise.

"Do I have enough bandwidth?" 


"Are my contract terms as favorable as they can be?"


"Does this sales rep have my company's best interest at heart?"

Serviam provides you with the vendor-neutral answers you need and the means to take action. Their value to your company quickly reveals itself and continues to grow over time. 

Real Results

• Managed a competitive bid process for a retail client with 1,400 locations, helping them avoid a costly and prolonged RFP process and saving them over 300 headcount hours.


• Negotiated a client contract extension with a major carrier that included the forgiveness of a commitment shortfall in excess of $400,000 while reducing the customer’s monthly spend.


• Performed a full assessment of services for a client which led to the consolidation of services from five different vendors and a cost reduction of more than 20%.


• Leveraged Serviam’s executive-level relationships to negotiate an $80,000 credit to cover a client’s fiber build that had been previously denied by the carrier.


• Contract negotiations have averaged a 25% reduction over prior negotiated rates.


Client Case Examples

Complex Regulated Deal

  • Nationwide client had several PRIs across multiple states on multiple contracts, most of which were expired.

  • Negotiated a renewal agreement that provided the client with several benefits.

  • Agreements were bridged to avoid a large increase in monthly rates.

  • Existing rates were secured for a non-standard 18-month term.

  • Gained ability to turn down some of the PRIs during the renewal term.

Commitment Shortfall

  • Client built up a cumulative contractual shortfall in excess of $400k.

  • Client’s network had significantly more capacity than needed due to business downturn and the original network being over-engineered.

  • Renegotiated a contract which provided client with significant benefits.

  • Reset commitment to a reasonable level, and carrier agreed to forgive the shortfall.

  • Terminated unnecessary services and unused capacity.

  • Obtained price reductions for the remaining services.

TLA Negotiation

  • Negotiated TLA down to 15% of the original demand from the carrier.

  • Allowed the client to move to a new carrier and take advantage of new technology a year earlier than expected.

Dispute Resolution

  • Multiple issues (on both carrier and client side) caused a 6-month delay in the implementation of a multi-site, MPLS network.

  • Project managed a creative resolution of the implementation issues and negotiated with the carrier to adjust the billing start date to the client’s satisfaction.

MSA Negotiation

  • Pre-negotiated best-in-class terms and conditions into the MSA before first draft was delivered to the client.

  • Significantly reduced “redlining” time.

Managed Competitive Bid Process

  • Process was managed for a retail client with over 1,400 locations.

  • Solicited bids from multiple carriers for voice and data services.

  • Provided side-by-side comparison of solution and carrier alternatives.

  • Client was able upgrade their network and avoid a long and costly RFP process. There was no need to deal directly with multiple carrier reps.

Inventory of Services

  • Client had MPLS, DIA, POTs lines, PRIs, SIP trunks, and LD services from 5 different carriers.

  • Through an effective inventory analysis by Serviam, client was able to consolidate services, significantly improve its network design, and reduce costs by over 20%.

  • Project managed the network migration and continued to provide ongoing invoice reconciliation and trouble ticket support.


Hybrid IT

Managed Cloud

Security and Firewall

Colocation Hosting


Contact Center Services

Disaster Recovery

And More...


Fiber Internet

Metro Optical Ethernet

Ethernet Local Access

Dedicated Internet Access

MPLS Networks

DSL and Cable Internet


And More...


Hosted/Managed VoIP 

SIP Trunk

Analog Phone

Integrated Access


Audio/Web Conferencing

Call Centers

And More...


Telecom Expense Mgmt

PCI Compliance

ISP Management

Staff Augmentation

Implementation Mgmt

On-Site Support

Trouble Ticket Escalation

And More...

Uniquely Valuable

Serviam - Telecom and IT Vendor Managment for Business. Cloud, MPLS, VoIP, SIP Trunk, and much more.

Telecom and IT Vendor Management

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