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3 Solutions to Prevent Staff Burnout in Business Technology

What comes to mind when you hear the word ‘recession’? Is it layoffs, hiring freeze, budgeting, and stress? If so, you’re not alone.

Many predict that a white-collar recession is on the rise, especially in the field of technology.

It’s unfortunate circumstances to think about implementing a hiring freeze or laying off staff, but it is important to consider the implications those decisions will have on staff members that are still onboard. A cut in jobs means current staff will have to take on more responsibility with less headcount.

If this becomes your business’s reality, what is your plan? Do you expect your staff to take on more responsibility with or without increased pay? Either way, your staff may end up getting burned out and leaving.

To prevent staff burnout, there are solutions that can offload pressure and responsibility on staff members.

Solutions like optimization, automation, and outsourcing can provide resources to your business without going over budget and relieve employees of some of their responsibilities.

They can also provide growth for your business through increased efficiency, timeliness, and customer satisfaction.


Optimizing your environment may be a lower-cost alternative that can provide opportunities to open your budget to invest in higher-cost services that can increase staff productivity. Some ways to optimize your environment and achieve lower-cost alternatives could be:

- Migrate to the cloud/leverage the marketplace of cloud provider

- Purchase prepackaged solutions from outside providers

- Transition to an operational-based budget

- Evaluate your homegrown applications to find alternatives

Some of these alternatives can provide outside resources for your services, relieving employees of responsibilities like management, security, and patching. Not all these solutions may be a fit for your business but optimizing your current environment may open opportunities to purchase solutions that can provide relief to your current staff.

You may have already considered or implemented some of these alternatives, but it may be beneficial to bring in an outside resource to get a second look and provide expert advice. Outside resources can be anywhere from a trusted colleague in the industry, networking groups, or even a third-party partner.


Automation can streamline simple, routine tasks and increase productivity and efficiency within your business. The basic tasks in a job can be mundane and time-consuming, creating employee burnout at a quicker rate.

By automating simple, mundane tasks, you are freeing up your staff to focus on strategic tasks, therefore, enhancing their performance and engagement.

One example of automation that reduces costs and increases ROI is Robotic Process Automation (RPA). RPA is a software program where users can create “bots” that learn and mimic rules-based digital business processes. This automation process can handle a high volume of repetitive tasks and give consistent, error-free output while also reducing delivery time, and enhancing customer experience. RPA would provide your business with reduced costs and training time, minimal utilization of IT resources, and easy software migration, giving your staff a solution that prevents burnout.


The key to a successful outsourcing strategy is creating relationships with partners that allow you to cover a wide range of business requirements and help you gain leverage with smaller vendors. A strategic partner will provide industry-specific expertise and support.

When using third-party partnerships, it is essential to know the tactical and strategic projects for your business. Tactical projects and tasks can be outsourced and managed by a third party while strategic projects and tasks need to be internal. By outsourcing tactical projects, your team is free to focus on strategic ones, allowing quicker delivery times, higher productivity, and efficiency.

Another advantage of outsourcing a third-party partner is contract negotiation, which can potentially bring cost savings and provide leverage in existing agreements. If cost savings can be found in one area of the contract, those funds can be used for other projects and services.


To take all these solutions a step further, confiding in a third-party partner in the industry can give a level of expertise that will shed light on other avenues that could benefit your business and provide solutions that may not have been considered before.

Optimizing your current business environment and finding opportunities to leverage partners can mitigate the impact a recession may have on your staff and help achieve greater resiliency, security, and efficiency.

Get the service and guidance your business deserves for critical business voice, data, internet, and cloud services. Serviam Telecom and IT Vendor Management

Serviam’s process is simple.

  1. We listen and assess your unique telecom situation.

  2. We guide you through a custom roadmap to better technological and contractual solutions.

  3. We manage your transition so you have the best possible experience.

  4. We stay with you to ensure your vendors continue supporting your ever-changing business requirements.

Our Telecom and IT Vendor Management service goes far beyond managing costs or negotiating contracts. We guide you through a holistic, future-forward telecom strategy for your company and provide you with a long-term partner who manages your vendor relationships so you can focus on the road ahead.

Schedule a consultation at to start forming a roadmap for your business.


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